An LMS is a powerful solution that can truly take an organisation to the next level of operational efficiency. But a solution of this nature can only be effective if it is non-intrusive, providing an organisational benefit while allowing employees to carry on with their respective day-to-day duties. To make this a reality, you need a competent LMS administrator. Having the right administrator take ownership of your LMS will allow it to become what it was intended as: a boon, and not bane.
So why should you consider assigning a LMS administrator role (and we strongly suggest internal to your organisation) to manage your brand new Learning Management System and what should you be looking for?
An ideal administrator is someone who:
- Has a firm understanding of your organisation’s business goals for learning;
- Has a sound knowledge of the compliance requirements for your industry;
- Has a passion for learning;
- Does not necessarily have advanced computer skills, but who pays attention to detail; and
- Understands that testing and more testing is required to ensure the smooth transition you want your learners to experience.
If the person fits the above profile, all they really need to get going is:
- Attending a short LMS training course; and
- Determining how business requirements should be deployed in your own environment.
Inside or out?
A lot of companies still believe that administration of their LMS should be outsourced to consulting agencies. This is not necessarily the case. While it might be beneficial in the initial stages that the consulting agency assist in administration of your new LMS, it is imperative that they transfer the necessarily skills and knowledge to a company resources as soon as possible. If you want to know what your business is doing, keep control of what training data you’re viewing and understand your reporting, then you should look at up skilling your own people.
In our experience, the organisational benefits to assigning an internal LMS administrator role is, amongst others, that this:
- Ensures increased management control
- Focuses employees on higher, value-added activities – you know best what matters right now
- Typically improves customer service levels
- Increases self-service levels for learners, instructors and other stakeholders; and
- Reduces learner attrition rates
In most organisations these LMS administrator roles already exist! And they are already performing all of these functions. So to making more courses and content and curricula available to your employees does not mean embarking on major projects and incurring costs for change requests. No, You actually just need to kick off the natural life of the LMS system.
Depending on the LMS you purchased, the interface is typically very self-intuitive, and your learners can be up and running in no time. This also applies to your administrators. Remember, consulting firms should offer you some specialist support; they should not take over your business!